Account Flags
Advanced alternate account detection keeps your community safe from bad actors and previously banned users.
Alternate Account Detection & Account Flags are only enabled with a Pro Subscription!
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What is Alternate Account Detection?
When bad actors are banned from your community, it's important to ensure they don't come back under a different account name, alias, etc.
Sonoran CMS offers advanced tools to detect ban evasion, easily detecting duplicate accounts on member applications, forums posts, user profiles, game session joins, etc.
Account Flags
What is an Account Flag?
Account flags are raised when a user has a "clash" with another account in your CMS.
Ex: "Bob123" logs in with the same IP address as "Alice456" -> this results in a Duplicate IP flag
What Flag Types are There?
Duplicate IP Address
Duplicate Browser IDs
Duplicate PC Hardware IDs
Duplicate Mobile Device IDs
Duplicate Linked Discord IDs
Duplicate CFX License (in-game)
Duplicate Steam ID (in-game)
Duplicate Xbox Live ID (in-game)
VPN Usage Detection
Flag Management
How Do I View Flags?
Via Security Center
In the Administrator Panel the Security Center tab highlights all active flags that need to be reviewed.
Via Account Avatar
Anywhere an account avatar is visible will also show a user's account flags.
Forms and Applications
Forums Posts
User Accounts Panel
User Profile and Bio
Select the highlighted flag on a user's account avatar to automatically redirect to the security center with their specific flags raised.
Viewing and Dismissing Flags
Select a flag in the account flags center to view more details. This will show what type of flag it is and what accounts it has been raised on.
Investigating a Flag
Investigate the flag type and the users involved. If one of the users was a previously banned user, and the other is a new member - it's possible it's the same person trying to evade a community ban.
This example shows user 8 (SonoranBrian) linked a Discord account that a banned user 14 (Bob123) previously used.
Flag Icons
When viewing a flag, the user accounts mentioned may also display one of the following icons:
🚫 - This user is banned in your community
🕒 - This user is pending in your community (no ranks yet, new applicant)
❓ - This user has not yet joined your community but may be an alternate account of someone who is already in your community
Dismissing a Flag
Sometimes two different users may be harmlessly sharing the same physical device, IP address, etc.
Ex: Two users sharing the same WiFi network, but both are in your community.
After investigating why these two users have a shared identifier, and that it's harmless, you can "dismiss" the flag. Once dismissed, the flag with the involved accounts will no longer appear unless an additional account matches up in the future.
Flag Permissions
In order to view and manage these account flags, users will need the Security Center Manage Flags permissions under the System tab in the rank manager.
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